FAQs

Is this training right for you?

You! We think we have something for every need, with courses offered for individuals and groups, privately and publicly, and live and self-paced. Whether you’re an instructor, course developer, or system administrator we offer learning that will move you to learn and do.
Not at all! If you are a partner, someone with general interest in educational software, or someone who is preparing to use D2L in your job, these courses will give you deep product knowledge so you can be successful in those endeavors.
Access to a test course or “sandbox” is strongly recommended to get the most out of your training. How you get access is based on on the type of training you are participating in:
Private training generally takes place in the customers environment, generally a sandbox course will be created for you there.
Certificate training includes access to a sandbox course.
Subscription training does not include a sandbox course. We recommend that you contact your system administrator to request one.
For all courses, to participate in the Brightspace Learning Environment, you will need a desktop or laptop computer with a modern browser (Chrome, Firefox, Edge) and a reliable high-speed internet connection. To see if your browser meets the minimum requirements, you can run a system check by visiting the Learning Center System Check tool with the computer and browser you intend to use.

Virtual Training will also need audio equipment so that you can communicate with the Trainer. Either a phone (preferably a headset or hands-free phone so you don’t have to hold it to your ear for hours), or speakers and a microphone are all you need to hook in.

Onsite Private Training requires facilities suitable for learning a web platform: a room or computer lab with computers for participants, a projector and screen, and a reliable high-speed internet connection for everyone.

Subscription and Certificate Training is offered currently in English only. Private Training is offered in English, French, Spanish, and Portuguese.
Contact us through learn.brightspace.com/contact-us. We’d love to hear from you!

Purchasing

Visit learnstore.brightspace.com to browse and select the right course for you. After you add it to your Shopping Cart, click Checkout to initiate the checkout process. Payment can currently be made by credit card or PayPal.
Please reach out to your Client Sales Representative or Customer Success Representative to help coordinate this for you.
Of course. Our private training offerings are listed and can be purchased alongside our Subscription and Certificate Training offerings. Head on over to learnstore.brightspace.com to take a look.

If you prefer, you can also arrange private training through your D2L Client Sales Representative, or by visiting d2l.com/contact, to book any of our standard Private offerings or a customized solution.

Credit card, PayPal, or a sales order or purchase order arranged through your Client Sales Representative.
Purchases can be canceled by an email request that provides us with your name, the name of the course, and the start date for the course you’ve registered, up to five business days before the course begins. Please visit learn.brightspace.com/contact-us to get in touch with us and learn.brightspace.com/tandcs for more specifics on our terms and conditions.

Taking part

Check your junk mail folder, just in case it got routed there. If you still can’t find it, please email us from learn.brightspace.com/contact-us and we’ll be happy help.
The certificate courses and subscription training are offered through the Brighstpace Community’s instance of the Learning Environment, referred to as the Learning Center. You will receive as part of your registration a membership account in the Brightspace Community, if it doesn’t already exist. When logging out of your course, you will be directed to the Brightspace Community.
The easiest way is to click Sign In in the top right corner of this page and then login to the Learning Center.

A link was also provided in the registration email you received, or visit community.brightspace.com and click on Learning Center.

You can by emailing us with your name, the name of the course, and start date for your registered course up to five business days before the course begins. Please refer to our terms and conditions for more detail at learn.brightspace.com/tandcs.
That’s fine. Please email us with your name, the name and start date of the course, and the name of your replacement up to two business days before the course begins. You can contact us at

learn.brightspace.com/contact-us and read more about our terms and conditions at learn.brightspace.com/tandcs.

After you finish certificate training

Certificate Training provides certificates within the courses themselves, once you’ve successfully completed them of course. Make sure to download your certificate before the course closes! If you missed that close date, however, please contact us at learn.brightspace.com/contact-us for assistance.
Certificates in the Certificate Training courses show that you have participated in a course for a specific version of Brightspace Learning Environment. As such, there’s no re-certification nor renewal.
Public Training courses give you two weeks access to the instruction course and six months access to a personal sandbox course.

Certificate Training courses give you six weeks access to the instruction course (with the first three weeks supported by a D2L Facilitator) and six months access to a personal sandbox course.